Issues To Think About For Any Medium Small Business Telephone Technique

When you are establishing a enterprise telephone system home page for a Small to Medium Enterprise (SME) of 15- 250 customers the beneath sections need to be support by your business systems provider:

Remote Workers / Home Workers

In case you are working away from the office or from home and also you have access for your organizations network you are able to connect an IP telephone (either software program or perhaps a hardphone) for your organizations phone program and act precisely the exact same as in case you were inside the office. Also using a VPN set up it can be achievable to interact with each of the data and files as should you were still in the office at your desk.

Line Rental & Call Costs

Long-term cost is always an important factor when establishing a compact company telephone method. Ideally you want a small business phone provider that will keep your rental fee as cheap as feasible whilst maintaining quality. Exactly the same goes for the usage of the line as the last thing you want to do is burden your business with expensive connectivity. Be sure to look out for what the organization telephone system providers line can handle and if that it covers all your current needs and any future telecoms development you might have planned.

Business enterprise Mobile Phones

Mobile communications play a vital role in today's small business world. So as a result they are an essential part of a organization phone system. Ensure you go with a company that can offer a good range of mobile handsets and networks.

Business enterprise Broadband

Speed and download allowance are the two main factors to bear in mind when choosing an internet package for your company. Unless your company is barely working with the internet an unlimited download package is nearly always the best option. The average internet speeds in the UK are 4MB so any package that can offer a speed on the positive side of 4MB is a good choice.

Mobility (FMC - Fixed Mobile Convergence)

FMC allows the user to make calls from a mobile handset over your Companies Wi-Fi network or over the GSM network when leaving the office or other Wi-Fi Networks (household or major Public areas). You might be also able to dial into the workplace FOC and dial out from one of your companies standard phone lines at Landline rates rather than mobile phone contact rates. Savings from dual mode (Smart Devices such as PDA's) handsets are very clear for all businesses paying for more than a few mobiles. Multisite Locations

If you're a company that operates from more than one office there are many benefits to networking you telephone method so that it operates as one program.

The main benefits would be:

FOC inter-site telephone calls Shared or Centralised Operators Provides staff at different locations with centralised and shared functionality, such as extension status, transferring of calls, call divert and call back all of which work perfectly even if in different locations The set up of hunt groups in different locations DECT cordless roaming between sites

Voice over IP (VOIP) This is a technology that converts traditional speech into data packets so you're able to send the call over your LAN if in the office or over any form of IP connections such as a firms WAN or ADSL.

When the IP call arrives at its destination the call in converted back into traditional speech. The main benefits of VOIP are:

Running voice and data over one Network and one CAT5 socket within the office saving on additional resources being required running a information network and a voice network. Connecting phone system together employing IP connections such as a company WAN or IP/VPN. Allows a residence worker to remain in full contact with the workplace whilst working from another location working with a standard ADSL connection. Allows connection or your mobile telephone to the telephone technique via Wi-Fi IP Connection.

Voice Recording The ability to record phone conversations for later playback and analysis can be great for training, problem resolution, and customer services. This encompasses the recording of ends of a phone call for incoming, outgoing and conference calls.

Conversations are recorded to a storage medium, often a hard disc on a local PC, or network device. Key features would include a fast search facility to track down recordings for playback. Call recording delivers peace of mind for users. The information recorded is valuable and may be used for training purposes as well as in dispute resolution of false claims. Not all users need full blown and sophisticated call recording systems. There is a case for more cost effective systems that archive calls for any set period of time.

If you're accessing your messages via a standard phone your are able to listen to your voice-mail the normal, listen for your e-mails via text to speech and forward faxes onto any fax machine that you are near. The way in which it works is we supply a Server and computer software that is connected onto your LAN and fully integrates with your Exchange server. The messages are still stored on the voice-mail server and played on request.

Nick Boulton is a senior member of staff of Channel Communications in Bristol. Channel Comms are a company phones systems provider for compact, medium and large businesses. Our office telephone system solutions include small business VoIP phones, telephone lines for business enterprise, IT services and corporate telephone systems. The enterprise telephone equipment that we supply includes Aastra, Avaya and Mitel phones. We have numerous offices situated throughout the UK including London, Bristol, Cardiff, Reading and Cheltenham.