Factors To Think About To Get A Medium Enterprise Telephone Method

If you are establishing a company phone technique look at this to get a Smaller to Medium Enterprise (SME) of 15- 250 users the below sections must be support by your enterprise systems provider:

Remote Workers / Dwelling Workers

For anyone who is working away from the office or from dwelling and you have access to your corporations network you can connect an IP phone (either software program or perhaps a hardphone) to your corporations phone system and act exactly the same as when you have been within the office. Also making use of a VPN set up it is actually possible to interact with all of the information and files as in the event you were nonetheless inside the office at your desk.

Line Rental & Call Costs

Long-term cost is always an important factor when establishing a smaller small business phone method. Ideally you want a company phone provider that will keep your rental fee as cheap as attainable whilst maintaining quality. The exact same goes for the usage of the line as the last thing you want to do is burden your business with expensive connectivity. Be sure to look out for what the small business phone technique providers line can handle and if that it covers all your current needs and any future telecoms development you might have planned.

Enterprise Mobile Phones

Mobile communications play a vital role in today's small business world. So as a result they are an essential part of a company phone system. Ensure you go with a company that can offer a good range of mobile handsets and networks.

Organization Broadband

Speed and download allowance are the two main factors to bear in mind when choosing an internet package for your business. Unless your company is barely using the internet an unlimited download package is nearly always the best option. The average internet speeds in the UK are 4MB so any package that can offer a speed on the positive side of 4MB is a good choice.

Mobility (FMC - Fixed Mobile Convergence)

FMC allows the user to make calls from a mobile handset over your Organizations Wi-Fi network or over the GSM network when leaving the workplace or other Wi-Fi Networks (house or major Public areas). You're also able to dial into the workplace FOC and dial out from one of your corporations standard telephone lines at Landline rates rather than mobile phone contact rates. Savings from dual mode (Smart Devices such as PDA's) handsets are very clear for all corporations paying for more than a few mobiles. Multisite Locations

If you're a company that operates from more than one workplace there are many benefits to networking you telephone technique so that it operates as one system.

The main benefits would be:

FOC inter-site phone calls Shared or Centralised Operators Provides staff at different locations with centralised and shared functionality, such as extension status, transferring of calls, call divert and call back all of which work perfectly even if in different locations The setup of hunt groups in different locations DECT cordless roaming between sites

Voice over IP (VOIP) This is a technology that converts traditional speech into information packets so that you are able to send the call over your LAN if within the office or over any form of IP connections such as a corporations WAN or ADSL.

When the IP call arrives at its destination the call in converted back into traditional speech. The main benefits of VOIP are:

Running voice and data over one Network and one CAT5 socket inside the workplace saving on additional resources being required running a data network and a voice network. Connecting phone technique together working with IP connections such as a company WAN or IP/VPN. Allows a dwelling worker to remain in full contact with the office whilst functioning from another location employing a standard ADSL connection. Allows connection or your mobile phone to the telephone method via Wi-Fi IP Connection.

Voice Recording The ability to record telephone conversations for later playback and analysis can be great for training, problem resolution, and customer services. This encompasses the recording of ends of a telephone call for incoming, outgoing and conference calls.

Conversations are recorded to a storage medium, often a hard disc on a local PC, or network device. Key features would include a fast search facility to track down recordings for playback. Call recording delivers peace of mind for users. The information recorded is valuable and may be used for training purposes as well as in dispute resolution of false claims. Not all users need full blown and sophisticated call recording systems. There is a case for more cost effective systems that archive calls to get a set period of time.

If you are accessing your messages via a standard telephone your are able to listen to your voice-mail the normal, listen to your e-mails via text to speech and forward faxes onto any fax machine that that you are near. The way in which it works is we supply a Server and computer software that is connected onto your LAN and fully integrates with your Exchange server. The messages are nevertheless stored on the voice-mail server and played on request.

Nick Boulton is a senior member of staff of Channel Communications in Bristol. Channel Comms are a organization phones systems provider for tiny, medium and large businesses. Our workplace phone program solutions include business enterprise VoIP phones, telephone lines for organization, IT services and corporate phone systems. The business enterprise telephone equipment that we supply includes Aastra, Avaya and Mitel phones. We have numerous offices situated throughout the UK including London, Bristol, Cardiff, Reading and Cheltenham.